Refund policy

This Refund Policy explains the return-request process, item condition, delivery problems and refunds for purchases from IonePetal. Check the instructions for your return before dispatching the item.

Returns at a Glance

Request a return within 30 days after receipt.
Personal-preference returns require unworn, unused items with their tags and original packaging.
For applicable EU deliveries, a separate 14-day cooling-off period is described below.
After return inspection and approval, refunds are issued to the original payment method within 10 business days; bank or card posting time is additional.

The request stage and the approval stage are distinct. The store will provide instructions for an approved return and the address to use. Mandatory consumer rights take priority over any conflicting wording in this policy.

Different Options and Order Changes

If you want another size, variant or product, identify the desired item when contacting the store so the available return and ordering steps can be discussed. Requesting a return does not set aside another item or confirm availability of a replacement option.

For a cancellation, delivery-address correction or other order change, contact the store promptly with the reference and requested correction. Available steps depend on the actual fulfillment stage and applicable rights; sending a request is not itself confirmation that the order has been changed.

Inspection and Refund Timing

After the returned goods have been received and inspected, the store will notify you whether the refund has been approved. An approved refund is issued to the original payment method within 10 business days after return inspection and approval.

Your bank or credit-card provider may take additional time to process and post the credit. If more than 15 business days have passed since approval and the refund has not arrived, email kylianisaias4431@outlook.com with the order and approval details. Do not send full card numbers, security codes or banking passwords.

Return Labels and Shipping Costs

An approved return receives a shipping label and return instructions. Confirm the applicable label or transport-charge arrangement with the store for the particular request before dispatch.

Providing a label does not mean every return is free. This policy does not automatically allocate the cost to the store for a product issue or to the customer for a preference return. Follow the confirmed arrangements supplied for the approved return and retain the relevant information.

Starting and Sending a Return

Email kylianisaias4431@outlook.com with the order number or checkout email, affected product and reason for the request. After approval, the store provides a return shipping label and instructions explaining how and where to return the item.

Use the destination and method provided for that approved return. The public contact address below is not automatically the return address. Keep the dispatch record and tracking information, and contact the store if the supplied instructions need clarification before sending the parcel.

Damage, Defects and Wrong Items

Inspect the order when it arrives and contact IonePetal immediately if an item is damaged, defective or incorrect. For transport damage or loss, contact the store within 48 hours of the delivery date or expected delivery date.

Include the order reference, the affected item and quantity, the tracking reference when available, and a clear description. Photographs of the item, parcel and packaging can help explain a damage claim. Keep the packaging while the case is reviewed. These reporting instructions do not exclude non-waivable consumer rights.

Checking Product Information

The current selection includes Printed Tee Edit, Crewneck Layer Edit, Hoodie Edit, Tank & Crop Edit, Long-Sleeve Edit, Baby Graphic Bodysuits, Seasonal Statements, Family Voices. Use the particular product listing and its selected options when checking a purchase; dimensions, materials, compatibility and included components can differ between items.

Screen settings and lighting may affect perceived colors in images. A material discrepancy, incorrect option or other problem should be described with the relevant listing information and photographs where helpful. Image-display differences do not remove mandatory rights.

Conditions and Eligibility Questions

Personal-preference returns must meet the condition requirements stated above. Tell the store about missing packaging, tags or any use before dispatching a return. A question about eligibility should be resolved through the return instructions for that order.

No additional product-category exclusion or automatic fee is introduced by this section. Statutory rights, including rights concerning faulty or incorrectly supplied items, continue to apply where the law requires them.

Reasons for Contacting Us

A request may concern a change of preference, a damaged or defective item, an incorrect product or option, or another discrepancy with the order. Give the actual reason and identify the affected items rather than sending a general message without an order reference.

Use the purchased product’s title, description and selected option when comparing the delivery with the order. If a listed component or quantity appears to be missing, identify it precisely. This helps the store assess the specific issue without assuming that specifications for a different product apply.

Condition of Personal-Preference Returns

Keep the item unworn and unused, with tags and original packaging, when requesting a return for personal preference. Identify the product, selected option and quantity, and describe its current condition. Keep any components supplied with the purchase together while the request is being assessed.

If the item has been used or its condition has changed, explain that in your first message. A damage, defect or wrong-item complaint is assessed as such and should not be confused with a simple change of preference. Applicable rights relating to faulty or misdescribed goods remain unaffected.

European Union Cooling-Off Period

For merchandise shipped to the European Union, an additional 14-day cooling-off period allows cancellation or return without giving a reason, subject to applicable mandatory law. Contact the store with the order details to obtain the return instructions.

The personal-preference condition requirements should be observed subject to statutory rights that take priority. The EU cooling-off provision does not reduce the separate 30-day return-request policy or any consumer remedy that cannot lawfully be waived.

Related Policies and Further Help

Read the Shipping Policy for dispatch and delivery information and the Terms of Service for the wider conditions of using the store. If delivery status, return instructions or a refund record is unclear, include the relevant references when requesting help.

Any case-specific return destination or shipping-charge arrangement should come from the approved instructions for the particular return. Where mandatory consumer law provides additional protections, those protections prevail.